Infrastructure Services:
    Messaging and Comms
    Collaboration
    Access Infrastructure
    Virtualisation
    Data Management

Software Services:
    Software Asset Management
    Software Licensing
    Software Auditing

Support Services:
    Premier Service Desk
    Remote Monitoring
    Remote Management
    Consultancy Support

 

Remote Desktop Support
If you require assistance, click here to start remote desktop support. This will allow a technical support representative to gain access to your computer to assist you.

 

Sign-In

Caps Lock is On. To prevent entering your password incorrectly, you should press Caps Lock to turn it off.
Premier Support News
Do you use NetApp filers in your storage infrastructure?

If yes, speak to the service desk about including them in your Premier Support contract. We have a specially designed range of monitoring and management services to optimise your backup and storage which can include:

● Daily NetApp Filer Checks:
     - Global status
     - Volumes � available space
     - NetApp Filer level snapshots
     - Exchange snapshots
     - SQL snapshots
     - Snap-Mirrors (Filer and Co-Locations)
     - NetApp Filer AV engine
● Daily email containing status report
● Volume trend analysis
● Bi-annual or quarterly storage availability audit
● Emergency engineering support when required
● Expand Volume(s)
● Expand Logical Unit Number(s) (LUNs)
● Expand Aggregate(s)
● Resolve SnapMirror or Snapshot issues
● Create and manage shares

Premier Support Benefits
● Single point of contact
● Access to skilled consultants
● Aggregated multi-vendor support
● Remote monitoring
● Reactive remote management
● Rapid problem resolution
● Lower cost of skills
● Knowledge transfer
● Pre-allocated consultancy hours
● Proactive consultancy services
● Flexible access to skills

Premier Support Management Portal
This is the Teksys Premier Support Management Portal accessible by Teksys Premier Support contract holders only.
 

Registered Users:
To review the system status of your monitored platforms and services, please login with your registered email address and password.

If you have forgotten your user name or password, please ring the Teksys Premier Service Desk on 01256-825737 and quote your Premier Support contract number.